WORLDWIDE EXPRESS SHIPPING. Order before 2pm for same day dispatch.

Shipping and Delivery

Shipping and Delivery

All orders placed before 12pm NZST Monday through to Friday will be dispatched the same day.

We'll send you an email when your order has been dispatched with your tracking details so that you can follow your order’s journey. If you don’t receive an email to your inbox, please check your spam folder for tracking details.

New Zealand Orders

New Zealand orders are sent using CourierPost.

At present there are extensive delays with delivery - some customers are receiving their parcels overnight in Auckland/North Island while others are experiencing a 2 week delay. Please visit the CourierPost website for their delivery updates > https://www.courierpost.co.nz/track/delivery-delays/.

Free shipping for orders over $80 NZD.
Flat rate shipping of $5 NZD non-rural and $10 NZD rural, for orders under $80 

International Orders

All international orders are sent via DHL Express.

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Two Islands. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to placing your order.

Please ensure your delivery address is correct at checkout, Two Islands is not responsible for orders that have not been received due to incorrect delivery details and cannot be changed after checkout is complete. Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call. Two Islands cannot re-send your order outside New Zealand if your order gets returned to us due to non-delivery/non-collection.

DHL Express provides safe and fast shipping worldwide. Transit times provided in your tracking details are estimates only and delivery times may be extended due to delays such as customs, quarantine processing, freight plane schedules and demand in your region. Please track your order using the tracking details provided in your shipping confirmation email. If you don’t receive an email to your inbox, please check your spam folder for tracking details.

Countries shipped to and their rates are dictated by DHL Express with regions of but not limited to:
Asia, Africa, Europe, Australia (Australian orders twoislandsco.com.au), North America and South America. You can see the full list of countries shipped to at check out.

Please contact DHL support directly to get information about your order once it has been dispatched, only contact Two Islands Customer Care if your order has been deemed lost by DHL or if you have received faulty or damaged products.

DHL Worldwide Support

Refund and Returns Policy

Refunds and returns are available for New Zealand customers only. International customers please select your products carefully. No refunds are issued unless the product is faulty or the incorrect item was sent, in which case, Two Islands will issue a refund, exchange or send a replacement product.

If there is a problem with your order please get in touch with our Customer Care Team.  

Australian customers please visit twoislandsco.com.au for T&Cs and Shipping Information.

Pricing

Twoislandsco.com pricing is in New Zealand dollars (NZD), and includes GST (Goods and Services Tax). 

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Two Islands. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to placing your order. 

AfterPay

AfterPay is available for New Zealand customers and Australian customers shopping on twoislandsco.com.au, making one off purchases only and is not eligible for Two Islands subscriptions.

Discount Codes

Discount codes are not valid in conjunction with sale items on twoislandsco.com and twoislandsco.com.au.

Discount codes are only able to be used for one off purchases, not subscription orders.  

Privacy Policy

Two Islands respects the use of your personal details and your privacy will be protected with confidence. Any personal information provided will be used for internal use only and will not be disclosed to any third party. Please head to our Privacy Policy and Terms of Use page for full details.
 
Australian Shipping Information

Australian customers please place your Two Islands order via twoislandsco.com.au