WORLDWIDE EXPRESS SHIPPING. Order before 2pm for same day dispatch.

FAQs

  • NEW ZEALAND ORDERS
  • Can I change or cancel my order?

    • Our dispatch team start processing and dispatching your order as soon as we have received it to ensure you get it as quick as possible, this means we are unable to make changes to an order once its been placed.

  • Can I have my parcel sent to another address?

    • Yes – however once your order has been dispatched from our warehouse we are unable to make delivery changes for you and you will need to arrange a redirection via Courier Post.

  • Where is my order?

    • Once your order has been placed, our team work hard to ensure its shipped as soon as possible. When your order has been despatched, you will receive an email from Two Islands with your tracking information. If you don’t receive an email to your inbox, please check your spam folder for tracking details.

  • I received my delivery and was sent the wrong item/a product is missing - what can I do?

    • We apologise for any inconvenience this may cause. Please drop us an email at orders@twoislandsco.com with your order number, and we'll get that resolved for you as soon as possible!

  • How much is shipping?

    • Flat rate of $5 NZ wide, add on an extra $5 if you live rural. 
    Free delivery on all orders over $80. 

  • Who do you ship with?

    • We proudly use Courier post as they are fast, efficient and reliable. If you have any concerns regarding your delivery once in transit, please contact them directly.

  • How long will my order take to arrive?

    • Orders placed before 12pm NZST Monday through to Friday will be dispatched the same day. For Auckland and the majority of North Island you can expect overnight delivery from the time of dispatch, pending no transit delays. For South Island deliveries your order will arrive within 2 business days from the time of dispatch, pending no transit delays. 

    We'll send you an email when your order has been dispatched with your tracking details so that you can follow your orders journey. If you don’t receive an email to your inbox, please check your spam folder for tracking details.

  • INTERNATIONAL ORDERS 
  • Where do you ship to?

    • Asia, Africa, Europe, North America and South America. You can see the full list of countries shipped to at check out.

    Australian orders please head to twoislandsco.com.au

  • Can I change or cancel my order?

    • Our dispatch team start processing and dispatching your order as soon as we have received it to ensure you get it as quickly as possible, this means we are unable to make changes to an order once it has been placed. Please make your selection carefully and double check your shipping details are correct at check out.

  • Can I have my parcel sent to another address?

    • Yes – however once your order has been placed, Two Islands is unable to make delivery changes for you and you will need to arrange a redirection via DHL Express.

    DHL Worldwide Support

  • Where is my order?

    • Once your order has been placed, our team work hard to ensure it is shipped as soon as possible. When your order has been dispatched, you will receive an email from Two Islands with your tracking information. If you don’t receive an email to your inbox, please check your spam folder for tracking details.

    Please contact DHL support directly to get information about your order once it has been dispatched, only contact Two Islands Customer Care if your order has been deemed lost by DHL or if you have received faulty or damaged products.

    DHL Worldwide Support

  • I received my delivery and was sent the wrong item/a product is missing - what can I do?

    • We apologise for any inconvenience this may cause. Please drop us an email at orders@twoislandsco.com along with your order number, and we'll get that resolved for you as soon as possible!

  • How much is shipping?

    • Shipping rates are calculated using current DHL carrier costs and are subject to change without notice. Pricing details are available for your region at checkout based on location and volume.

    International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Two Islands. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to placing your order.

  • Who do you ship with?

    • Two Islands proudly ships internationally using DHL as they are fast, efficient and reliable. If you have any concerns with your delivery please contact DHL support directly to get information about your order once it has been dispatched, only contact Two Islands Customer Care if your order has been deemed lost by DHL or if you have received faulty or damaged products.

    DHL Worldwide Support

  • How long will my order take to arrive?

    • DHL Express provides safe and fast shipping worldwide. Transit times provided in your tracking details are estimates only and delivery times may be extended due to delays such as customs, quarantine processing, freight plane schedules and demand in your region.

    Please track your order using the tracking details provided in your shipping confirmation email. If you don’t receive an email to your inbox, please check your spam folder for tracking details.

  • What if my order hasn’t arrived after two weeks?

    • Please contact DHL support directly to get information about your order once it has been dispatched, only contact Two Islands Customer Care if your order has been deemed lost by DHL.

    DHL Worldwide Support

  • PRODUCT QUERIES
  • Should I take Two Islands Collagen Beauty Powder every day?

    • For best results we recommend you take 1x serve (10g) of Two Islands Collagen Powder every day.

  • What is the dosage of Marine Collagen per 10g serve?

    • We are high dose, so you notice results fast. The Unflavoured Collagen Beauty Powder contains 9.95g of marine collagen per 10g serve. Pineapple & Coconut Collagen Beauty Powder contains 9.45g, Vanilla Bean Collagen Beauty Powder contains 9g and Berry Collagen Beauty Powder contains 9.5g.

  • Do you need to take a Vitamin C supplement as well as Collagen Beauty Powder?

    • Two Islands Collagen Beauty Powder has added Vitamin C to help with absorption. It contains the recommended RDI (recommended daily intake) of Vitamin C for an adult.

  • What is the recommended dosage of collagen per days?

    • We recommend 1x 10g serve per day. This can be split morning and night if you prefer to have 5g in the morning and 5g at night.

  • Can males use Two Islands Collagen Beauty Powder?

    • YES! Absolutely, we recommend males use Two Islands Collagen Beauty Powder to help with hair, skin and nail health.

  • How is collagen broken down in the body?

    • Two Islands Collagen Beauty Powder contains hydrolysed marine collagen peptides which is derived from fish skin. Because of their small particle size, hydrolysed collagen can reach the small intestine in the form of collagen peptides. Here they are broken down into smaller particles (dipeptides and tripeptides) and free amino acids where they can then be absorbed and distributed throughout the body via the bloodstream.

    Previous research has shown that collagen derived peptides are resistant to gastrointestinal digestion and enzymes, which means they can be absorbed into the bloodstream

  • How does the body use collagen to help the skin?

    • Once absorbed through the small intestine, collagen peptides and free amino acids travel through the bloodstream to various parts of the body, including the dermis (the deepest layer of the skin) where research in animal models have shown they can remain for up to 14 days.  Several studies have shown that collagen peptides can be efficiently absorbed and distributed to the skin, where they can stimulate fibroblasts (specialised cells in connective tissue) to increase the density and diameter of collagen fibres, as well as increase hyaluronic acid production and protect against UVA radiation.

    Supplementing with marine collagen has been shown to increase collagen production, skin hydration and moisture, improve skin elasticity and reduce the signs of aging.

  • Are your products gluten free?

    • Yes, all Two Islands products are gluten free. 

  • Is Two Islands Protein Powder suitable for children?

    • Yes, Two Islands Protein Powder is suitable to use as part of a nutritious diet that taste delicious too.

  • Do you offer free samples of your protein?

    • We do not offer free samples, however you can buy a sample bundle of all 4 protein flavour sachets online for $15.  

  • Where is my scoop?

    • We have ditched the scoop to do our bit for the environment. Please follow the serving instructions on the outside of the tub for our recommended serving suggestions. 

  • Where are your products manufactured?

    • All Two Islands products are blended and packed in Auckland, New Zealand.

  • Where is the best place to store your products?

    • We advice to store your protein and collagen powder in a dry, cool place, such as a closet or pantry. Do not store Two Islands products in the refrigerator or freezer.

  • Pregnancy and Breastfeeding 

    • Two Islands Protein Powder & Collagen Beauty Powder is safe to consume during pregnancy and breastfeeding, however it is advised to discuss supplement intake with your GP before consumption, just to be safe.

  • What liquid other than water can your protein powders be mixed with?

    • Two Islands protein powder can be mixed with almond milk, coconut milk, oat milk, soy milk, rice milk and cow’s milk. It is also great mixed through yoghurt for a post workout snack.

  • INGREDIENTS
  • What is your protein and collagen sweetened with?

    • It is naturally sweetened with monk fruit extract so there's less than 1g of sugar in each serving. 

  • Where are your peas in the protein powder sourced from?

    • Our formula is blended with the highest quality golden peas grown in Canada.

  • What type of collagen is used in the beauty powder?

    • We have used a French marine collagen; it is sourced from the skin of fish. The fish are sustainably sourced and it is a by-product of the fishing industry. Tilapia, Carias and Pangasus fish are used to source Two Islands Marine Collagen.

  • Do your products contain artificial sweeteners, artificial flavours, colouring's, or preservatives?

    • No, Two Islands protein powders and collagen beauty powder do not contain any artificial sweeteners, artificial flavours, colouring’s, or preservatives.

  • Do your products contain dairy?

    • No, Two Islands protein powders and collagen beauty powder do not contain dairy.

  • Do your products contain soy?

    • No, Two Islands protein powder and collagen beauty powder is 100% soy free.

  • What is Monk Fruit?

    • Monk fruit is a small green gourd that resembles a melon. It’s grown in Southeast Asia. Monk fruit sweeteners are made from the fruit’s extract. The extract contains zero calories, zero carbohydrates, zero sodium, and zero fat. Monk fruit is 50x sweeter than cane sugar.

  • Do your products contain caffeine?

    • No, Two Islands protein powder and collagen beauty powder does not contain caffeine.